Terms of Service — Karla

Effective date: [DATE] Provider: [LEGAL ENTITY NAME] ("Karla", "we"), [POSTAL ADDRESS].

By creating an account or using Karla, you agree to these Terms.

1. The service

Karla sends reminders about teammates' birthdays and work anniversaries, and provides related tools (a message library, self-serve date collection, team organisation). We may change or improve features over time.

2. Accounts

You must provide accurate information and are responsible for activity under your account. Sign-in is by email magic link; keep access to your email secure. You must be at least [18] and authorised to act for your organisation.

3. Your responsibilities with teammate data

You may only add another person's personal data (name, birthday, start date, etc.) if you have a lawful basis and the authority to do so, and you must inform those people as required by law. As between us, you are the controller of that data and we are your processor under our DPA. You are responsible for the accuracy and lawfulness of what you upload.

4. Acceptable use

Don't misuse Karla: no unlawful, infringing, or harmful content; no attempts to break, overload, or gain unauthorised access to the service or others' data; no using it to harass anyone; no reselling the service without permission. We may suspend accounts that violate this.

5. Plans, billing, and taxes

[If/when paid:] Paid plans are billed in advance on a monthly or annual basis through our payment processor. Fees are stated at sign-up and may change with notice. Except where required by law, fees are non-refundable. You're responsible for applicable taxes. The free plan is provided as-is and may change.

6. Availability

We aim to keep Karla available and reminders timely, but the service is provided on an "as available" basis. We don't guarantee that every reminder or email will be delivered on time, and email delivery depends on third parties. Don't rely on Karla as your sole record for legally or financially critical dates.

7. Intellectual property

We own the Karla software and brand. You own your data. You grant us the limited rights needed to host and process your data to provide the service.

8. Termination

You may stop and delete your account at any time (see Data deletion). We may suspend or terminate accounts for violations of these Terms or non-payment. On termination, we delete your data as described in the Privacy Policy.

9. Disclaimers & liability

To the maximum extent permitted by law, Karla is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages, or for missed celebrations or communications. Our total liability for any claim is limited to the amounts you paid us in the [12] months before the claim (or [₦/$ amount] if you're on the free plan).

10. Governing law

These Terms are governed by the laws of [JURISDICTION], and disputes will be resolved in the courts of [VENUE], without regard to conflict-of-law rules.

11. Changes & contact

We may update these Terms; material changes will be notified to account holders. Questions: [hello@withkarla.com].